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Shipping & Returns

Shipping & Returns

Standard Return Policy

If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 7 days of receiving your item(s). If you return a product that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the buyer. In addition, a 20% restocking fee will be applicable to items being returned. Some manufacturers do not accept returns, if you have any question or doubt please consult with us prior to placing your order.

 

Non Returnable Products:

Assembled furniture

Item without the original box

Marble dining and coffee table sets

Mattresses

 

 

Cancelation Policy

Due to our commitment to process orders as soon as they come in, there is a limited period of time in which an order can be cancelled. We accept cancellation request by phone or via email. Most requests are reviewed within 1 to 2 business days. Cancellation request will be sent to the manufacturer directly to confirm the order can be cancelled and that it has not shipped, or being prepared for shipping or ready for shipping.

 

Cancellation Guidelines

Full refund is issued if an item is out of stock.

You will receive a full refund if the order has not been shipped, not prepared for shipping or is being prepared for shipping.

Once an order is shipped the cancellation request will be treated under our standard return policy.

If the order is being prepared for shipping, you will receive full credit less applicable restocking fees. (Restocking Fees Are Charged by Suppliers or manufacturers to Take Items Back)

Orders can not be cancelled due to item being damaged in transit.

Refusal of an order will be treated under our Standard Return Policy.

All cancelations are confirmed in writing.

 

Shipping Policy

 

  • We typically use our trucks or local delivery services for deliveries in Orange County, San diego and Los Angeles, California.
  • The majority of small packages are shipped with UPS or FedEx, we will only provide the tracking information after the item is actually shipped. Both UPS and FedEx will NOT call to schedule a delivery appointment. Track your shipment online to have an idea when will the vanity be delivered.
  • We use national freight carriers for nation wide deliveries. To provide our valued customers with the lowest price, all large purchases are shipped via Freight Carriers and will be delivered "curbside delivery". It will be your responsibility to bring the furniture inside the premise. Inside home delivery is available for an additional fee. Must be requested and agrred to prior to shipping item(s).
  • White Glove delivery includes inside delivery, placement of items in room of choice, light assembly, and removal of cartons and other packaging materials. Please contact us for the additional fees. You must let us know prior to placing an order if you wish to have inside delivery or White Glove delivery service.
  • Tracking information will be provided via email as soon as the order is shipped.
  • Freight carriers will call in advance to schedule a delivery appointment, they will give a time slot for delivery which is usually 2 to 4 hours, or sometimes it can be during business hours with no specific time. You will have to make an arrangements to receive the package or have someone at your home or business to receive it on your behalf.
  • All deliveries are made Monday to Friday only.
  • Weekend deliveries are available in Orange County and Los Angeles County, California.

 

Shipping Policy To Canada

Please contact us for shipping fees to Canada.

All deliveries via freight will be curbside deliveries, assembly is not included.

Canadian buyers are responsible for all Sales Tax and Duty Tax and other fees in Canada.

The freight company will call in advance to schedule delivery appointment. All deliveries are made Monday to Friday only.

Tracking information will be provided via email as soon as the order is shipped.

 

Receiving Your Product

Tracking information will be provided as soon as order is shipped, FedEx and UPS Ground will deliver with no scheduled appointment.

You will be able to track shippment on the carriers website For Freight Carriers deliveries.

It is important that you inspect the package or packages at the time of delivery, if any package is damaged in transit, we request that you note "damaged boxes" or product on the delivery receipt.

In case of damage, replacement part(s) will be sent to you.

If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

It is important that all packages are accounted for at the time of delivery before you sign the delivery receipt. The delivery receipt should indicate the number of pieces shipped to you.

It is you responsibility to check all you items prior to signing the delivery receipt.

 

Reporting Danaged Item

In the event you receive an item that is damaged or defective, report the problem via email and if possible take a picture for the damaged or defective part.

As soon as a problem is reported we will contact the supplier for replacement part. Tracking information will be emailed to customer as soon as the replacement part is shipped.

 

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OCFurniture.com
1501 West Collins Ave.
Orange, CA  92867
Tel: 714-744-1325